disl is programmed to recognize crisis indicators and immediately escalate to your designated emergency protocols. The system can transfer to a live counselor, connect to crisis hotlines, or dispatch emergency services based on your specific procedures. Every call is monitored for safety keywords and sentiment analysis to ensure no one in distress falls through the cracks.

Most facilities are fully operational within 2-3 weeks. Our team handles the technical integration with your CRM and phone systems, while you customize response scripts and protocols. We provide comprehensive training and run parallel testing before going live, ensuring a smooth transition with zero disruption to your current operations.

Absolutely. disl learns your facility’s unique offerings, accepted insurance plans, admission criteria, and clinical approach. You can customize responses for different programs (detox, residential, outpatient, etc.), update information in real-time, and adjust the AI’s tone to match your brand voice. The system adapts to your facility, not the other way around.

All call data is encrypted both in transit and at rest, stored on HIPAA-compliant servers with strict access controls. We maintain Business Associate Agreements (BAAs) with all clients, conduct regular security audits, and never share or sell your data. Our platform was built by treatment providers who understand PHI regulations—compliance isn’t an add-on, it’s our foundation.